Job Vacancy at Total Energies, February 2025

Job Title: Customer Service Officer

Location:

• Country: Tanzania
• City: Dar es Salaam
• Workplace Location: Dar es Salaam – Haile Selassie Rd (TZA)

Domain: Sales
Type of Contract: Regular Position
Experience Required: Minimum 3 years

Context & Environment

• Understanding and following procedures
• Addressing client needs
• Understanding customer contracts and terms

Key Responsibilities

Health, Safety, Environment & Quality (HSEQ)

• Adhere to TotalEnergies’ Golden Rules and all HSE standards
• Ensure compliance by staff, contractors, and customers

Customer Service & Order Processing

• Receive and process fuel orders
• Ensure timely execution and delivery of customer orders as per D+2 procedure
• Prepare and submit customer statements at the end of each month
• Reconcile customer accounts when necessary
• Monitor customer payments and ensure credit customers remain within terms
• Follow up on opening new customer accounts
• Process reversals, debit/credit notes as needed
• Maintain accurate customer records and files, including:
  • Customer orders
  • Payment details
  • Debit/credit notes
  • Statements
  • Correspondence and other relevant documents
• Participate in marketing activities to enhance company sales and profitability

Candidate Profile | Nafasi za kazi Kampuni ya Total Energies

• University degree in Business Administration, Marketing, or Engineering
• Minimum of two years of work experience (preferably in the petroleum industry)
• Proficiency in MS Office package

Apply Here